Samesun will not share Customers' personal data with any third parties for any reasons without the prior consent of the Customer concerned. Such data will only be collected, processed and held in accordance with the Hostel's rights and obligations arising under the provisions and principles of the California Consumer Privacy Act of 2018 or for Canada Privacy Act and, the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect: We may collect various types of personal information from our guests, including but not limited to:
Contact information (name, address, email, phone number)
Payment information (credit card details, billing address)
Reservation details (check-in/out dates, room preferences)
Special requests or preferences
Guest feedback and reviews
Information related to your use of our services, such as website usage data, IP address, and cookies (please refer to our Cookie Policy for more details).
How we use your information: We may use the collected information for the following purposes:
Processing and managing your reservations and bookings
Providing you with the services you requested
Improving our services and facilities
Responding to your inquiries, requests, or complaints
Sending you promotional offers, newsletters, and updates (only with your consent, which can be withdrawn at any time)
Analyzing website usage to enhance user experience and optimize marketing efforts
Complying with legal obligations and enforcing our policies.
Data Sharing: We may share your personal information with certain third parties under the following circumstances:
With service providers and business partners who assist us in operating our hotel and providing services to you (e.g., payment processors, reservation platforms).
With relevant authorities to comply with legal requirements or respond to government requests.
In case of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
With your consent, we may share your information with third parties for marketing purposes.
Data Retention: We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. We will take appropriate measures to securely delete or anonymize your data when it is no longer needed.
Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Your Rights: As a guest, you have certain rights regarding your personal data, including the right to access, update, correct, or delete your information. You may also have the right to object to the processing of your data or withdraw your consent. To exercise these rights or make any inquiries regarding your data, please contact us using the information provided at the end of this policy.
Links to External Websites: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to this Policy: We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version will be available on our website, and significant changes will be notified to you directly if necessary.